Policies

It is important to know that Eyelash Extensions are an art and therefore take time, love and care to apply. For this reason, we ask that you come prepared to your lash appointment, the cleaner your lashes are when you arrive the better retention you will have between refills.

Please try your very best to arrive 5 minutes early to your appointment. If you are late to your appointment, we will not run it late overtime into someone else’s appointed time. Arriving late means that your appointment will be cut short, and we may not have the time required to apply as many lashes as you would like. I will utilise the remaining time to do our best but you will be required to pay for the booked appointment. New clients please arrive 10 minutes earlier to complete our Client Information Form.

Please arrive with clean lashes. If you have not cleaned your lashes and I must clean them you will be charged an additional $10 and the time for the clean will result is loss of lashing time and poor retention. I will have make-up remover and pads available in the waiting area for you to remove your eye make-up.

Please avoid caffeine prior to your appointment as is causes your eyes to be fluttery and make attaching the eyelash extensions more difficult therefore I may not be able to attach as many as I want.

Please ensure your phone is turned off or to silent during your appointment to avoid any unwanted distractions.

Please advise us of any conditions that may require additional care to make your experience comfortable (pregnancy, injury, medications). We are located upstairs and there is not another way to access our space than via the stairs.

If you are sick you please reschedule. Due to health and safety reasons I cannot take sick clients. Also as a solo artist I can not afford to get ill.

Refills should be booked in at 2, 3, or 4-week intervals, anything 5 weeks plus is regarded as a full set.

 

CANCELLATIONS / RESCHEDULING POLICY


We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text message 48 hours prior. Please honour your appointment, if you must cancel or reschedule please do so at least 24 hours before your appointment time to avoid a cancellation fee.  

All new sets will require a non refundable deposit of 50% of the appointment cost, this will be deducted off the cost of your appointment.
All deposits are final, no refunds will be issued.

A cancelled/rescheduled appointment within 24 hours notice will incur a cancellation fee (50% value of scheduled appointment). Missed appointments will incur the full service fee and appointments cancelled within 4 hours before appointment will incur the full service fee also. This is due to not being able to rebook another customer within such short notice.

 

Thank you for your understanding.

© KOTO BEAUTY